Terms of service
Welcome to the website of Cotélac SAS. The following terms and conditions apply to your use of our website, www.cotelac.us, including any related web pages, content, functionality and services offered thereon (the “Website”).
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE WEBSITE.
This Website is operated in the United States of America and is only intended for users who are located in the United States. Cotélac makes no representation that the Website or any materials or Content (defined below) available thereon, are appropriate or available for use in locations other than the United States. Those who choose to access this Website from other locations outside of the U.S. do so at their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
We have made every effort to display as accurately as possible the pricing and availability, colors, description of products, or other Content that appears on this Website. Unfortunately, it is not possible to ensure that the Website is completely free of human or technological errors. This Website may contain typographical mistakes, inaccuracies, errors or omissions, some of which may relate to pricing and availability, colors, description of products, or other Content on this Website. Cotélac reserves the right to correct any typographical mistakes, inaccuracies, errors or omissions — including after an order has been submitted — and to change or update information at any time without prior notice to you. The prices displayed on the Website are quoted in U.S. Dollars and are valid and effective only in the United States.
ONLINE PURCHASES - TERMS OF SALE
All purchases through our Website or other transactions for the sale of products or services from or through the Website or as a result of visits made by you are governed by these following Terms of Sale :
Cotélac will not charge sales tax except for items delivered in CA,CT,MA and NY State. This is subject to change as required by applicable law.
If you are having trouble placing your order online, please contact customer service at 203 557 9292, Monday-Friday between 10AM and 6PM Eastern Standard time
You are able to cancel your order if your order status is « in process ». Once your order has been shipped, we are unable to cancel it. You can also contact us at 203 557 9292 for help in cancelling your order.
The order shall be delivered to the address specified by the client. At the time of ordering, the client must give precise contact details as well as the delivery address, if this is inaccurate any delay or failure shall be the responsibility of the client. In the event that products ordered are lost or damaged during delivery, the client must provide prompt notice to Cotélac internet client services at firstname.lastname@example.org
Any anomalies observed at the time of delivery (parcel opened or damaged, etc.) must be notified the carrier at time of delivery.
Ownership of the goods ordered shall only be transferred to the client after complete payment of the price invoiced, including delivery costs.
Shipping and handling (methods and costs)
Cotelac offers the following types of shipping :
UPS ground shipping: free UPS
3 Day Select: $35
UPS 2nd Day Air: $45
UPS next Day Air Saver: $85
Cotelac.us can only ship to addresses within the United States. We are unable to ship orders to international addresses or PO boxes. For your protection, any order totaling $1000 or more requires a signature at the time of delivery.
Over $1000 : add $20 for insurance
Over $2000 : add $40 for insurance
Over $3000: add $60 for insurance
Merchandise, including sale merchandise, can be returned for a full refund within 14 days of the delivery date. We will accept returns for items in their original, undamaged and unwashed condition, all tags attached, and with a copy of the original receipt. Shoes must be returned in their original box in original condition. Upon receipt of returned goods, Cotélac reserves the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error. Please be sure to ship your package using a trackable, insured shipping method. Keep the tracking details for your records. Once your return package has been received by Cotelac.us, your refund will be processed in the original form of payment within five to seven business days. Note that your banking institution may require additional days to process and post this transaction to your account.
Merchandise can be exchanged within 14 days of the delivery date. We will accept exchanges for items in their original, undamaged and unwashed condition, all tags attached, and a copy of the original invoice. Upon receipt of returned goods, Cotélac reserves the right to deny refund if the merchandise does not meet return policy requirements. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Exchanges are subject to availability.
Items sold at 50% are final sale. No return or exchange.
Trying to locate a style not featured on cotelac.us ? Please contact 203 557 9292 and we will help you to locate it.
Items purchased online may not be returned at Cotélac stores. Item purchased at Cotélac stores may not be returned online. Exchange and return policies are subject to change without notice.
Price adjustments will not be honored at cotelac.us nor at any Cotelac store.
The automated order systems are considered as constituting proof of the nature, content and date of order.
Any acceptance of an order signed by the client by "ticking" the box constitutes irrevocable acceptance which may only be called into question within the limits provided in these general terms and conditions of sale.
At the time of passing the order, the client acknowledges that it is familiar with the special conditions of sale stated in these present terms and conditions, and expressly declares unconditional acceptance of them.
The order shall only be taken into account when the client validates payment on the site. When payment has been made, a document summarising the order is sent by Cotélac to the client immediately or, at the latest before delivery, by e-mail to the e-mail address indicated by the latter. This document is equivalent to an acknowledgment of receipt of the Client's order and incorporates all the constituent elements of the contract between the parties.
The client may track the development of his order at any time on the site under the heading "My Account" or contact Client Services by e-mail at email@example.com with any question it may have relating to its order.
Cotélac reserves the right to cancel any order from a client where a dispute exists regarding payment of a previous order, but also in the event that products ordered are unavailable. In the latter case, the Company shall inform the client by e-mail as soon as possible and reimburse the price invoiced by crediting the client's bank card.
Information provided by the client at the time the order is placed shall be binding upon it. In the event of a mistake in the wording of the addressee'’s contact details, Cotélac may not be held responsible for any consequences which this error may generate.
Payment shall be carried out immediately on the Internet, unless the server is unavailable, by a Visa, Eurocard/Mastercard or American Express Cotélac reserves the right to refuse any order or delivery in the event of any dispute with the Purchaser, of total or partial non-payment of a previous order by the Purchaser, of a refusal to authorise payment by bank card by banking organisations, or of non-payment or partial payment. Cotélac may not be held responsible under any circumstances whatsoever.
INTELLECTUAL PROPERTY RIGHTS AND RESTRICTIONS
The entire contents of the Website, including without limitation, all information, software, code, data, text, displays, images, video and audio, logos, slogans, trade names, product/service names, domain names, and the design, selection and arrangement of the Website as a collective work and/or compilation (collectively the “Content”) is protected by United States and international laws regarding copyrights, trademarks, trade dress, unfair competition and other intellectual property or proprietary rights, and is owned, controlled and/or licensed by Cotélac or any other party attributed as the owner or provider of any aspect of such Content. You must abide by all copyright notices, attribution information, or restrictions contained in any Content accessed through the Website. No right relating to any intellectual property of Cotélac or any other party is transferred to you or any other person as a result of the use of this Website.
- In any way that violates any applicable federal, state, local and international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
- To spoof meaning to impersonate or attempt to impersonate the Company or a Company employee, another user, or person or entity (including, without limitation, the use of e-mail addresses associated with any of the foregoing).
- Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website, or otherwise use any device, software or routine that interferes with the proper working of the Website
- Use any robot, spider or other automatic device, process or means to access the Website or to obtain user or other information from the Website (including, without limitation, any information residing on any server or database connected to the Website). - Use any manual process to monitor or copy any of the Content on the Website or for any other unauthorized purpose without our prior written consent.
- Introduce any viruses, trojan horses, worms, code, or other material which is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, hack into, decrypt, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website (including, without limitation, attaching the Website via a denial-of-service attack or a distributed denial-of-service attack).
- Attempt to decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Website.
WEBSITE ACCESS AND LIMITED LICENCE
You may not copy, modify, create derivative works from, publicly display or perform, republish, transfer, sell, download (other than page caching on your web browser), store, transmit or exploit this Website or any portion thereof without the express prior written consent of Cotélac. In addition, you must not reproduce, resell, or otherwise exploit for any commercial purposes any products or services provided on or through this Website or any Content.
CHANGES TO WEBSITE
We may change, suspend or discontinue and/or restrict the use of all or any portion of the Website (including the availability of any products, data or other information contained on the Website), at any time for any reason and without notice or liability. We reserve the right, with or without notice to you, to change any of the products or services offered on the Website or any other aspect of the Website including, but not limited to, hours of operation, site maps, menu structures, access procedures, software commands, documentation, and/or service providers.
CHOICE OF LAW, JURIDICTION
SEVERABILITY ; WAIVER