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To create your account on the Cotélac online store, please go to the "My Account" page and click on the "Create an Account" button. Enter the required information in the appropriate fields. Please note that the email address you provide will become your login address for your account.

To change your password, go to the login page for your account and click on "Forgot your password?"

To change your delivery addresses, click on "My account," enter your email address and password. Once logged in, you can view and change your personal information.

The information you provide us with in order to place your order is used solely for the purposes of our commercial relationship.

Under no circumstances will this information be shared with third parties or resold. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify any personal data concerning you.

Your banking information (credit cards) is used only for the purpose of payment with our secure payment providers: Shopify Payments, PayPal, and Alma for France, and Shopify Payments and PayPal partners for other countries. We do not store any of your banking information.

To place an order on the COTELAC online store, simply browse the site by accessing the products offered in the various categories. You can browse by searching by item type or by category.

Then choose the items you wish to purchase by clicking on "Add to cart." Once your products are in the cart, you can check its contents by clicking on the cart, then follow the instructions by clicking on the "Checkout" button.

Your order will be prepared within a maximum of 48 business hours in our warehouses, then delivered to the carrier according to the delivery method and country you have chosen.

Delivery times are between 2 and 5 days after your order has been handed over to the carrier.

All orders are prepared and shipped in the order they are received, subject to stock availability. Once your order has been handed over to the carrier, delivery typically takes between 2 and 7 business days. Please note that delivery times may vary depending on your location. You will receive an email notification once your order has been prepared and shipped.

We will send a confirmation email a few minutes after your order has been validated. This email will contain a summary of your order and a link allowing you to access your account and track the status of your order.

Your order will go through the following statuses: "Confirmed," "Being prepared," and finally "Shipped."

When your package is handed over to the carrier, you will receive a new email informing you that your package has been handed over to the carrier, which will include a tracking number so you can track its progress.

Currently, it is not possible to cancel or modify your order. Once payment has been confirmed, your order is sent to our warehouse for preparation so that it can be shipped to you as quickly as possible.

We accept payment by credit card (Carte Bleue, Visa, Mastercard, American Express) and PayPal. Payments are fully secured by our partner Shopify Payments.

No, it is not possible to pay in installments.

You can use the following payment methods in the Cotélac online store: Visa, Mastercard, American Express, Discover.

The Cotélac online store uses Shopify Payments. This solution was developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and privacy. Shopify Payments is the payment solution used by thousands of online stores.

We offer three delivery methods:

• USPS Express Home Delivery: $45
• USPS Standard Home Delivery: $20
• Free Shipping for purchases over $200
  
  

Shipping times from our warehouses may vary, as orders are prepared and shipped in the order they are received. Once your order has been handed over to the carrier, delivery typically takes between 2 and 7 days. Please note that delivery times may vary depending on your location. You will receive an email notification once your order has been prepared and shipped.

At this time, we do not offer international shipping between our websites. Orders placed on cotelac.us are delivered within the United States only. Orders placed on cotelac.fr do not ship to the United States.

All returns must arrive within 14 calendar days from the date the order is received.

Items returned must be in their original condition, unworn, unwashed, and in the original packaging with all tags and accessories intact. Items not meeting these criteria will not be accepted or refunded.

Items purchased at a 50% off are final sale and are not eligible for return or exchange.

Items purchased during prior sales are not eligible for price adjustments.

If a final sale item is returned, it will not be processed, and the customer will be responsible for the return shipping costs. We are able to hold the item for up to 14 days while we await shipping instructions. If we do not hear back within that timeframe, the item may be discarded or donated.

Only one return request per order will be accepted. All items from the same order must be returned together in a single shipment. Return shipping costs are the responsibility of the customer.

Customers may use the provided return label, subject to a standard $20 fee, deducted from the refund, or may use a carrier of their choice to ship items to:

Cotelac
111 Post Rd E
Westport, CT 06880

All returns must include a copy of the original invoice. Customers are responsible for retaining tracking information. Cotelac is not responsible for lost or missing returns.

Cotelac reserves the right to refuse any return that does not fully comply with this policy.

For any order placed on cotelac.us:

If you have a customer account, log in and submit your return request via your account:

My Orders > Select the order you wish to return > Click “Request a return”.

Return shipping is at the customer’s expense. If you choose to use our return label, a standard $20 label fee will be deducted from your final refund.

Customers may also mail their order using a carrier of their choice to the following address:

Cotelac
111 Post Rd E
Westport, CT 06880

Please be sure to include all relevant paperwork, including a copy of your invoice, and retain your tracking number for reference. Cotelac is not responsible for lost or missing returns.

Exchanges are not available for online orders due to limited inventory. We recommend returning the item and placing a new order for the desired size. A 24 hour hold may be placed on full priced items only. Holds are not available on sale items.

Refunds will be issued to the original payment method. Your credit card will be re-credited via our payment partner, Shopify Payments, within 15 days of the return package being received.

In the event of an error caused by us, your order will be refunded or otherwise compensated, following a thorough internal investigation. For issues related to delivery, a claim must be submitted directly to the shipping provider.

Please contact cotelacwestport@gmail.com to reach our Customer Service department.

Sign up for the COTÉLAC online store newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be kept up to date with the latest news from the online store and our exclusive offers.

You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, under "My subscriptions."