If you already have an account on our website, please log in by entering your email address and password. If you forgot your password, you can request to reset it on the login page by clicking on the “Forgot password?” link. You will receive an email with a link to reset your password. If you have still not received the email to reset your password, please check your spam folder. If you do not have an account yet, you must first create one by entering your email address and password on the login page. You can change your password at any time by going to “My account” followed by “My personal details”. Enter a new password in the 2 relevant fields. If you have trouble logging in, our advisers are available by phone from 9am to 5pm from Monday to Friday to help you at each step. You can get in touch by calling 2035579292.

To ensure that confirmation and shipping notification emails reach your inbox, we systematically check that all email addresses provided during the customer account creation process are valid. We recommend that you make sure that you have entered the correct email address when registering. An email address may be considered “invalid” if the domain (the part of the address after the “@” symbol) is not recognised or trustworthy or is incorrect. It is also possible that the part before the “@” symbol is banned because it is highly likely that it will cause the email to be sent to the spam folder. To find out more, please contact our advisers.

To offer you the best quality of service possible, a wish list option is available so that you can select products that you will be able to find in your customer account at any moment. You must first log in to your customer account on the login page. How to add a product to your wish list: Simply display the product, then click on the “hanger” symbol on the image of the product in question. Please note that products added to your wish list are not reserved.

To keep up to date with news about the brand, our stores and artistic collaborations, and to receive invitations to Private Sales, Discount Days (our so-called Belles Journées) and other special events, please provide your email by subscribing in the form at the end of the page. You can unsubscribe at any time.

To change your address, log in to your account, go to “Addresses” and click on “edit” next to the address in question.

When you create an account, you can access your personalised customer portal and: - edit your invoices - track the preparation and shipping of your order - save and edit personal details - save your wish list - optimise interactions with our advisers All the above options help you place orders quicker.

Invoices become available to view in your account in the “Orders” section once the order has been delivered. If you have not created an account, please log in to your Customer Portal by entering your email address and by clicking on “Forgotten password” to set your password. Once your credentials have been confirmed, your invoice will be available for printing in the “Orders” section.

If you need help finalising your order, our advisers are available by phone from 10am to 6pm est from Monday to Saturday. Please get in touch by calling 2035579292. Your order will be processed as soon as payment by bank card, American Express or PayPal is accepted.

Discount codes can only be used once and cannot be combined with another code. To use your discount code: Simply enter your discount code in the relevant field before confirming your order. We strongly recommend that you finalise your order immediately after entering your code to prevent any malfunctions. It is impossible to recredit a discount code after the order has been confirmed. As such, we do not accept complaints in cases where customers use a code incorrectly or forget to use it.

If your order has been confirmed, its contents cannot be amended for technical and logistical reasons. If you would like to add another item, please place another order. As preparation times are very short, it is not possible to cancel an order before it is prepared.

The verification procedure is designed to protect you. Some orders may in fact be fraudulent as a result of identity theft or stolen bank cards. By asking for supporting documents, we strive to limit the risks for honest buyers. We look forward to receiving your supporting documents and we thank you for your understanding.

To ensure the highest possible level of security for all transactions, our website accepts online payment only by bank card, American Express and PayPal. Payments are secure and take place through the payment platform Ogone-Ingenico. This means that no banking details relating to you pass through our website. Your order will be processed as soon our banking partner accepts the payment. You can be sure that the system is secure if you see a locked padlock symbol at the bottom of the page.

Currently, we do not offer the possibility of paying in several instalments. You can pay for your purchases securely by bank card, American Express or PayPal.

If your payment is refused, please contact your bank to ensure that the limit on your card has not been exceeded. If you suspect that your payment was unsuccessful, please ensure that you have not received an order confirmation email and that there are no “pending” orders in your customer portal. If you do not receive a confirmation email and there are no pending orders, please try placing the order again using a different bank card.

Our website does not offer a tax refund service. If you have a VAT number, please include it when you place your order. Invoices cannot be edited after an order has been placed.

You can find details of shipping costs to your destination country and by carrier on our delivery & returns page. If you need any help finalising your order, our advisers are available by phone from 10am to 6pm est from Monday to Saturday. Please get in touch by calling 2035579292.

Please note: Order preparation times are likely to be longer by 2 to 3 days during discount and outlet sales periods. You will receive a confirmation email when your order is shipped. The email will contain a tracking number for your parcel. You can track your order using the parcel number and check the status of your order at any time in your customer account in the “Orders” section. - "pending confirmation": your order is being confirmed. - "in preparation": your order is being prepared by our logistics team. - "Shipped": your order has been picked up by our carrier and delivery is underway. - "Delivered": the order has been delivered. If you encounter any problems with the delivery, please fill in the form below so that we can launch an investigation.

There is an extremely short window after paying for your order when you can change your delivery address. - Your order is being prepared and you have noticed an error in the delivery address. Please contact our advisers to change your address before the order is shipped. - Your order has already been shipped and you have noticed an error in the delivery address. If you have chosen express delivery, you can contact the carrier directly to schedule your delivery. If you have chosen standard delivery, your parcel will be sent back to us within 7 days to 2 weeks due to an incorrect or incomplete address. - The tracking information says that the parcel has been returned to the sender due to causes such as “Incomplete address” / “Incorrect address” / “Does not live at the address provided”. Please contact our advisers to find out what steps you need to take. To contact our advisers, please fill in the form below and specify your correct address or a new delivery address, in as much detail as possible.

Before we launch an investigation procedure with the carrier, please ensure that a member of your family, a neighbour or a security guard has not accepted the parcel on your behalf. If you were away for more than 7 days, it is also possible that your parcel was returned to us after the parcel holding period expired. In such cases, the tracking information should say Parcel returned to sender / Parcel not collected. Please fill in the form “My order was returned to the sender”. If checks have already been made, please fill in the form below so that we can launch an investigation with the carrier.

If your parcel was delivered while you were away, please make sure that it was not left at a collection point specified in the tracking information or at a post office. Standard home delivery: the parcel will be taken to the nearest post office and you will be notified by email or a non-delivery card left in your mailbox. Standard delivery to a collection point or post office: you will have 14 days to collect your parcel. Express home delivery: you can contact the carrier to schedule a new delivery. However, if you are unable to make yourself available, the parcel will be left at the carrier’s partner collection point nearest to your home. Express delivery to a collection point: you will have 7 days to collect your parcel. Delivery to store: you will have 14 days to collect your parcel. If you would like to schedule a specific date for your order to be shipped, please fill in the form below with the desired shipping date. Please wait for confirmation by our team before placing the order.

Customers must return Products at their own expense. We only accept Products in perfect resale condition, unworn (excluding a short try on to ensure that the product fits the Customer), with all tags attached, unwashed and in their original packaging and condition or in a packaging that offers the same protection, to the following address: Cotelac 111 post Road East Westport, CT 06880 Products cannot be exchanged in store under any circumstances. Customers will be responsible for providing proof of the return, covering its costs and bearing any risks linked thereto. As long as the Customer complies with the deadlines and conditions specified above, Cotélac will refund the entire amount paid by the Customer through the payment method used when paying for the order. If the Customer fails to comply with the conditions for exercising their right of withdrawal described above but sends the Product to Cotélac, the Customer may receive the returned Product again, at their expense, in the condition that it was returned to Cotélac. Any request to exercise the right of withdrawal made after the deadline of fourteen (14) days will be rejected and $Nom du site will not be held responsible or liable. To exercise your right of withdrawal, please send the product(s) in question, in their original condition, to the address below within 14 days of receiving the item, as evidenced by the postmark.

We take pride in offering items of the highest quality. If you have any concerns regarding the quality of an item, please fill in this form. To help us answer as quickly as possible, please provide the following information: - Your first name and surname - Your order number - The product reference number, specified on the label - A description of the problem encountered - Photos of the product in question, zooming in on the problem encountered

We thank you for your order and we apologise for the inconvenience. You have 48 hours from the date that you received your order to inform us of any compliance issues relating to the product(s) received. To do so, please fill in the form below and specify the product in question (reference number of the product ordered) as well as the product that you received instead by mistake (reference number found on the packaging of the product received). If applicable, please also specify whether you refused to accept the parcel from the carrier due to the non-compliance discovered upon delivery.

In the event of a return or incomplete shipping, refunds are usually made directly to the bank account linked to the credit or debit card that was used to make the purchase. Before you do anything else, please check your bank statement. Please also be aware that a refund may be deferred if you used a deferred-payment card when paying for the order. The credited amount should appear in your account within around 2 to 3 working days once the returned product has been received or as soon as the incomplete shipping has been made. You will shortly be able to see the amount of the refund in the “My Refunds” section in your account on our website. If you have checked all of the above but have still not received a refund, please fill in the form below so that we can launch an investigation.

If you need any help finalising your order, our advisers are available by phone from 10am to 6pm est from Monday to Saturday. Please get in touch by calling 203 557 9292.

If you are able to add a product to your basket, it means that the product is in stock and available. All products found on the website are available for purchase, unless indicated otherwise. If displayed products are marked as out of stock, you can request to receive notifications once they become available, seeing as restocking is likely. Feel free to visit our website regularly to keep track of new arrivals and new products for the upcoming season.

Our collections are deeply rooted in France, where all items are folded and their labels printed one by one, with all the attention they deserve. Nevertheless, the brand knows when to open its borders to the very best of know-how found beyond its territory. Our collections are designed and created with passion by our designer and her team of stylists and model makers in Ambérieu-en-Bugey, in France. You can find out exactly where each particular item comes from by checking the label.

We provide a size guide with each product description, next to the size options. The guide helps compare your measurements with the sizes available. Please bear in mind, however, that there are designs that have a large or small fit, and others that are worn in larger sizes. Please read the “Advice” section found in each product description. If there is no information about the size, select your usual size.

We take pride in offering items of the highest quality. If you have any concerns regarding the quality of an item, please fill in this form. To help us answer as quickly as possible, please provide the following information: - Your first name and surname - The order or receipt number - The product reference number, specified on the label - A description of the problem encountered - Photos of the product in question, zooming in on the problem encountered