Shipping policy

All returns must arrive within 14 calendar days from the date the order is received.

Items returned must be in their original condition, unworn, unwashed, and in the original packaging with all tags and accessories intact. Items not meeting these criteria will not be accepted or refunded.

Items purchased at a 50% off are final sale and are not eligible for return or exchange.

How can I return my order?

Items purchased during prior sales are not eligible for price adjustments.

If a final sale item is returned, it will not be processed, and the customer will be responsible for the return shipping costs. We are able to hold the item for up to 14 days while we await shipping instructions. If we do not hear back within that timeframe, the item may be discarded or donated.

Only one return request per order will be accepted. All items from the same order must be returned together in a single shipment. Return shipping costs are the responsibility of the customer.

Customers may use the provided return label, subject to a standard $20 fee, deducted from the refund, or may use a carrier of their choice to ship items to:

Cotelac
111 Post Rd E
Westport, CT 06880

All returns must include a copy of the original invoice. Customers are responsible for retaining tracking information. Cotelac is not responsible for lost or missing returns.

Cotelac reserves the right to refuse any return that does not fully comply with this policy.

How do I request a return?

In the event of an error caused by us, your order will be refunded or otherwise compensated, following a thorough internal investigation. For issues related to delivery, a claim must be submitted directly to the shipping provider.